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Why You Must Answer Every Negative Review on Social Media

10/26/18 12:30 PM / by Alison MacDonald posted in Reputation Management

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Most peoples' natural reaction when confronted with criticism is to pretend like it didn’t happen. This is why many business owners ignore negative reviews online. It’s a natural defense mechanism, but that doesn't make it acceptable in today's competitive market.

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The Value of Third-Party Customer Satisfaction Surveying

3/4/18 12:00 AM / by Market Hardware posted in Reputation Management

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When was the last time you left a review?

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